K.W. Grimes & Associates

If you have outstanding customer services skills and excels working in a fast-paced, high-volume team environment, then consider this opportunity with the of Community and Social Services, Social Assistance Central Services Branch.
What can I expect to do in this role?
Provide benefit support and respond to a variety of phone and written inquiries received from the general public, benefit recipients, vendors, caseworkers and other stakeholders
Use your research and analytical skills to assess, validate and process invoices and applications for benefits
Assess and resolve payment errors, recalculate allowable amount, and convey resolution
Maintain social assistance database to ensure up-to-date, accurate and accessible information
Compile and maintain confidential records and materials
Tact, Diplomacy and Communication Skills:
Demonstrated customer service skills to provide detailed and understandable explanations (oral and written) on benefits, claims and payment entitlements to internal and external clients.
Interpersonal skills and diplomacy to question billing irregularities and invoice submissions with empathy to clients conveying sensitive, personal information.
Strong oral and written communication skills to explain policies, processes and convey decisions to clients by phone or in writing; record case summaries for use by staff, medical consultants and management.